Privacy Policy
How Biafra Hospital handles information and the terms of using our services.
Biafra Hospital is committed to protecting the privacy and confidentiality of every patient and website visitor. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you book an appointment, contact us, or use this website, we may collect personal details such as your name, phone number, email address, and the medical information you choose to share with our clinical team. Medical records created during your treatment are held separately under our standard patient confidentiality procedures.
How We Use Your Information
We use the information you provide to schedule and manage appointments, communicate with you about your care, respond to enquiries, and improve our services. We do not sell your personal information to third parties.
Sharing of Information
Your information is shared only with the clinical and administrative staff involved in your care, or where required by law or regulatory authorities. Any referrals to partner facilities or specialists are made with appropriate discretion.
Data Security
We take reasonable administrative and technical measures to protect your personal and medical information from unauthorised access, loss, or misuse.
Your Rights
You have the right to ask what personal information we hold about you, request corrections, and ask questions about how your data is used. To make such a request, contact us at info@biafrahospital.com.
Contact Us
If you have any questions about this Privacy Policy, please reach out to us at 19th Street, Eastleigh, Nairobi, Kenya, or email info@biafrahospital.com.
Last updated: August 2026.